https://woodyandfriends.co.uk/ is an ecommerce site that uses a third party plugin called WooCommerce, to enable our site to function this third party tool uses your personal order data and cookies to process your order, your data is not directly shared with any third parties.

We are committed to protecting and respecting your privacy and so promise…

We will only take your name, email address and telephone number if you have made a product enquiry, asked to be kept up to date with news or events or make a dog grooming appointment. If you make a dog grooming booking, we may need to take additional information about your dog important to our services.

Data will be stored and viewed by Woody & Friends and used to provide you with information, news, offers and general updates.

We will store your data for as long as necessary to perform our services – inactive accounts may go dormant after 3 years and information may be deleted.

For grooming appointments we use an online appointment system called Savvy Pet Spa. Your data is stored using industry standard encryption in transit and at rest, in accordance with the Savvy Pet Spa data policy. The storage and processing of data is governed by the Savvy Pet Spa privacy policy, found here.

Your grooming appointment information is secured behind a password-protected login, which is only accessible to approved employees of Woody & Friends who have been trained in our data handling practices.

We will not sell or pass your data to any other third parties.

If you wish to change your details at any time you can do so by contacting: hellowoodyandfriends@gmail.com

You can request to have your data removed or unsubscribe whenever you want by emailing hellowoodyandfriends@gmail.com. You have the right to request that we delete your history by contacting the same email.

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

Woody & Friends is committed to protecting and respecting your privacy. This policy (together with our Woody & Friends Website Terms & Conditions and any other documents referred to in it), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your Consent

By using our Website, you understand and agree that personal information you provide through the Website will be held on a database created and operated by us.

What Information Do We Collect and Why?

When you sign up or register with our Website, upload user content, enter a prize draw/competition, you will be asked for some essential information which can include and is not limited to: your title, first name, surname, postal address, email address, contact telephone number. These are collected to help us:

• Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
• Enhance your shopping experience by delivering a more personally tailored offer;
• Run a prize draws/competitions and promotions;
• Notify you about latest news, products and/or events
• Identify and display your user content;
• Respond to any issues or queries; and/or
• Notify you about changes to our service.

We will also automatically collect data such as dates and times of your visits to the Website.

How We Protect Your Information

We endeavour to protect your information by:

• Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and
• Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Statement on the Use and Disclosure of Personal Data

We may send you by SMS or email, details on offers, products, reminders and services which may be of interest to you. We may also telephone you to discuss dog grooming salon bookings, product queries, your experience in store or for market or service research.

We may only disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our investigations including customer complaints and claims.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise your right not to receive marketing information at any time by clicking the link on the bottom of each email to unsubscribe.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these website.

Access Rights

You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please write to us at the following address: Woody & Friends, 5 Colville Court, Back Lane, Great Missenden. Buckinghamshire. HP16 0BX, enclosing your postal details and a cheque for £10 payable to Woody & Friends to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. If you have any queries about data protection, please contact us via email: hellowoodyandfriends@gmail.com. For the purposes of the Data Protection Act 2018 (the “Act”), the data controller is Woody & Friends, 67 High Street, Great Missenden, Buckinghamshire, HP16 0BX.